Man With a Van Eastcote Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Eastcote provides removal and related services to private and business customers within the United Kingdom. By making a booking, paying a deposit or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Service Provider means Man With a Van Eastcote, providing man and van, removals, delivery, collection and associated services.

Customer means the person, firm or company who requests the services and in whose name the booking is made.

Services means any removal, transport, loading, unloading, packing, delivery, collection, or related services supplied by the Service Provider.

Goods means the items, furniture, personal belongings, equipment, or any other property which are the subject of the Services.

Premises means the collection address, delivery address and any other property to or from which the Services are provided.

Booking means a confirmed request for Services accepted by the Service Provider, whether confirmed verbally, in writing or by payment.

2. Scope of Services

The Service Provider offers man and van and removal services within a defined service area, including collection, transportation and delivery of Goods. The exact nature, scope and price of the Services will be agreed at the time of Booking, based on the information provided by the Customer.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of gas, electrical, plumbing or specialist equipment, dismantling or reassembly of complex furniture or fixtures, or work at height beyond what is reasonably safe and lawful.

The Service Provider reserves the right to refuse to transport any item that is unsafe, illegal, excessively heavy for safe manual handling, not properly prepared for transport, or which the Customer has not disclosed in advance.

3. Booking Process

A Booking is made when the Customer provides details of the required Services, including collection and delivery addresses, dates and times, access information and a description of the Goods, and the Service Provider confirms availability and pricing.

The Customer must provide complete and accurate information at the time of enquiry and Booking. This includes but is not limited to:

1. The number and type of items to be moved, including any large, heavy or fragile items.

2. Access details at all Premises, including floor levels, lifts, stairs, parking restrictions and distances from parking to entrance.

3. Any time restrictions or building regulations affecting loading and unloading.

4. Whether any items require special handling, packing or equipment.

The Service Provider will base its quote and resource planning on the information supplied. If the actual work at the time of the move differs significantly from that described at Booking, the Service Provider may adjust the price, require additional time or resources, or in extreme cases decline to complete all or part of the work.

Bookings are subject to availability and are not guaranteed until confirmed by the Service Provider. The Service Provider reserves the right to decline a Booking at its discretion.

4. Prices and Payments

Prices may be quoted on an hourly rate, fixed price, or a combination of both, depending on the nature of the work. All prices will be communicated to the Customer before the Booking is confirmed.

The Service Provider may request a deposit or prepayment to secure a Booking. Any deposit requirements will be communicated at the time of Booking. Deposits are applied towards the final invoice.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. For business customers with approved credit arrangements, different payment terms may be agreed in advance.

The Service Provider accepts payment methods as advised at the time of Booking. The Customer is responsible for ensuring that sufficient funds are available to meet the agreed charges.

If payment is not made when due, the Service Provider reserves the right to:

1. Charge interest on overdue sums at the statutory rate applicable under UK law from the due date until payment is received in full.

2. Retain possession of Goods in its control until all outstanding charges and applicable storage fees are settled.

3. Take such further action as is necessary to recover the debt, including the use of debt recovery agents or legal proceedings, and to recover from the Customer all reasonable costs incurred in doing so.

5. Cancellations and Changes

The Customer may cancel or amend a Booking by providing reasonable notice to the Service Provider. Notice of cancellation or amendment should be given as early as possible.

Where a Booking is cancelled by the Customer:

1. If more than 48 hours notice is given, any deposit paid may be refunded at the discretion of the Service Provider or applied to a rescheduled date.

2. If less than 48 hours notice is given, the Service Provider reserves the right to retain some or all of the deposit and may charge a cancellation fee to cover lost time and administration.

3. If cancellation occurs on the day of the move, the Service Provider may charge up to the full quoted price, particularly where vehicles and staff have been allocated and dispatched.

Any request to change the date, time, or scope of the Services is subject to availability and may result in a revised quote. The Service Provider is not obliged to accommodate changes but will endeavour to do so where possible.

In the unlikely event that the Service Provider must cancel or significantly change a Booking, the Customer will be informed as soon as reasonably practical. The Service Provider will offer an alternative date or, if that is not acceptable, a refund of any deposit paid. The Service Provider will not be liable for any indirect or consequential loss arising from such cancellation or change.

6. Access, Parking and Customer Responsibilities

The Customer is responsible for ensuring that adequate and lawful parking is available for the Service Provider's vehicle at all relevant Premises. Any parking charges, permits, suspensions or penalties incurred as a direct result of the Services will be payable by the Customer and may be added to the final invoice.

The Customer must ensure that access to Premises is safe, clear and suitable for the movement of Goods and that any necessary permissions from landlords, building management or neighbours have been obtained in advance.

The Customer is responsible for:

1. Properly packing and securing Goods unless packing services are specifically included.

2. Disconnecting and preparing appliances and equipment for transport.

3. Removing valuable, fragile or important items such as jewellery, documents, money and personal electronics, unless they are explicitly included and appropriately packed.

4. Being present or represented at the collection and delivery addresses to direct the work and sign any necessary documentation.

If the Customer is not present and no representative is appointed, the Service Provider will act in a manner it considers reasonable to complete the Services, but accepts no liability for any loss, damage or delays arising from the absence of the Customer or representative.

7. Excluded and Restricted Items

The Service Provider will not transport hazardous, illegal or dangerous items. This includes but is not limited to explosives, flammable liquids, chemicals, gas cylinders, firearms, drugs, live animals, or any items prohibited by law or transport regulations.

The Customer must disclose any particularly fragile, high value or delicate Goods at the time of Booking. The Service Provider reserves the right to refuse to move such items or to require special packing or handling arrangements, which may incur additional charges.

8. Liability and Insurance

The Service Provider will take reasonable care in handling and transporting Goods. However, the Customer acknowledges that normal risks of removal work exist and that basic liability is limited as set out in this section.

Unless otherwise expressly agreed in writing, the Service Provider's liability for loss of or damage to Goods arising from negligence or breach of contract shall be limited to a reasonable amount per item or per load, taking into account the nature and condition of the Goods.

The Service Provider will not be liable for:

1. Loss or damage arising from the inherent vice, defect or natural deterioration of any Goods.

2. Damage to Goods packed by the Customer where there is no visible external damage to the packaging.

3. Loss of data, digital content or consequential losses resulting from damage to electrical or electronic items, unless specific written assurances have been given.

4. Any indirect, special or consequential loss, including loss of earnings, loss of profit, or loss of opportunity.

5. Loss or damage caused by war, terrorism, civil unrest, act of God, adverse weather, traffic incidents not caused by the Service Provider, or other events beyond the reasonable control of the Service Provider.

The Customer is strongly advised to arrange their own separate insurance cover for Goods in transit and during any periods of storage if required.

Any claim for loss or damage must be notified to the Service Provider in writing as soon as reasonably practicable and in any event within 7 days of the completion of the Services. The Customer should provide details of the alleged loss or damage and, where possible, supporting evidence.

9. Delays and Events Beyond Control

The Service Provider will use reasonable efforts to adhere to agreed times and dates but cannot guarantee start or finish times, which may be affected by traffic, weather, access issues or other factors beyond its control.

If work is delayed or prolonged due to circumstances outside the control of the Service Provider, including but not limited to delays caused by the Customer, third parties or unforeseen access problems, the Service Provider may charge for additional time at the agreed hourly rate or a fair and reasonable rate.

10. Waste, Disposal and Environmental Regulations

The Service Provider operates in accordance with relevant UK waste and environmental regulations. The Service Provider is not a general waste carrier unless this has been specifically agreed.

The Customer must not request the disposal of prohibited waste or items that should be handled by licensed waste operators. Where the Service Provider agrees to remove items for disposal or recycling, this will be subject to separate charges and must comply with applicable regulations.

Fly-tipping or unlawful disposal of waste is strictly prohibited. The Service Provider will only dispose of items at authorised facilities. Any charges imposed by disposal sites, such as for certain types of waste, will be passed on to the Customer.

The Customer is responsible for accurately describing any items intended for disposal and for ensuring that such items are suitable for lawful removal. The Service Provider reserves the right to refuse items that may breach environmental or waste regulations.

11. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Service Provider as soon as possible so that it can be addressed promptly.

The Service Provider will investigate complaints in a fair and timely manner and seek to resolve issues by repair, replacement, partial refund or other appropriate remedy depending on the circumstances and within the limits set out in these Terms and Conditions.

12. Data Protection and Privacy

The Service Provider will collect and process personal data provided by the Customer for the purposes of managing enquiries, bookings, payments and service delivery.

Personal data will be handled in accordance with applicable UK data protection laws. The Service Provider will not sell or unlawfully share personal information with third parties, but may share necessary details with employees, subcontractors, insurers or authorities where required to perform the Services or comply with legal obligations.

13. Subcontracting

The Service Provider may, at its discretion, use vetted subcontractors or partner operators to carry out all or part of the Services where appropriate. In such cases, the Service Provider will remain responsible to the Customer for the proper performance of the Services in accordance with these Terms and Conditions.

14. Variation of Terms

The Service Provider reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of Booking shall apply to that Booking. It is the responsibility of the Customer to review the current Terms and Conditions when making a Booking.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Service Provider.

16. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Service Provider, constitute the entire agreement between the parties and supersede any prior understanding, statement or representation, whether oral or written, relating to the subject matter of the Services.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Service Provider.