Terms and Conditions for Man With A Van Eastcote

These Terms and Conditions set out the basis on which Man With A Van Eastcote provides removal, transport, delivery, collection and related services to customers in the United Kingdom. By making a booking, accepting a quotation, or permitting our team to begin work, you agree to these terms. Please read them carefully before confirming any service. They are designed to make the process clear, fair and straightforward for both parties.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the name Man With A Van Eastcote. References to “you” and “your” mean the customer, client, or person booking the service. These terms apply to all bookings unless we agree otherwise in writing.

We provide services on the understanding that the information supplied by you is accurate and complete. This includes details about the items to be moved, collection and delivery locations, access conditions, timing requirements, parking, and any special handling needs. If any material information changes, you must tell us as soon as possible. Failure to do so may affect pricing, scheduling, and the ability to complete the service safely.

Booking Process

Bookings may be made by phone, email, online enquiry, or any other method we make available from time to time. A booking is only confirmed when we have accepted your request and, where required, received any deposit or written confirmation. A quotation is usually based on the details you provide at the time of enquiry. If the scope of work changes, we reserve the right to revise the quotation accordingly.

When you book with Man With A Van Eastcote services, you are responsible for ensuring that the booking details are correct. You must provide the date, estimated volume or number of items, collection and delivery addresses, and any access restrictions such as stairs, narrow entrances, limited parking, lift availability, or time-limited loading bays. Where the job requires additional equipment, extra labour, waiting time or multiple trips, we may adjust the charges to reflect the actual service provided.

We will make reasonable efforts to attend at the agreed time, but all timings are estimates unless we expressly confirm otherwise. Traffic, weather, road closures, vehicle breakdown, loading delays, or unforeseen operational issues may affect arrival times. If such circumstances arise, we will aim to notify you as soon as reasonably practicable. We are not liable for delays caused by events beyond our reasonable control.

Payments

Payment terms may vary depending on the nature of the work. Unless otherwise agreed, payment is due on completion of the service or on the date stated in the quotation or invoice. We may require a deposit or full advance payment for certain bookings, particularly for larger jobs, short-notice work, or specialist transport. Accepted payment methods will be advised at the time of booking.

All prices are based on the information available when the quotation is given. If the actual job differs from the original description, additional charges may apply. This may include extra waiting time, parking fees, congestion charges, tolls, ULEZ or other access-related costs, additional labour, failed delivery attempts caused by incorrect information, or disposal fees where applicable. Any such charges will be charged fairly and, where possible, explained before they are incurred.

If payment is not made when due, we reserve the right to suspend or withhold services, retain goods in our possession to the extent permitted by law, recover reasonable debt-collection costs, and/or charge interest on overdue sums at the statutory rate. You are responsible for ensuring that you have the authority to make the booking and that sufficient funds are available.

Cancellations and Amendments

You may cancel or amend a booking by giving us notice as early as possible. Cancellations made with reasonable notice may incur no charge or only a partial charge, depending on the notice period and the work already carried out. If you cancel at short notice, fail to provide access, or are not present at the agreed time where your presence is required, we may charge a cancellation fee to cover costs and lost time.

Where a deposit has been paid, it may be non-refundable if the cancellation occurs after we have allocated resources, reserved a vehicle, or otherwise committed to the booking. If we must cancel or reschedule for operational reasons, we will seek to offer an alternative time. If no suitable alternative can be agreed, any deposit paid for the cancelled element of the booking will normally be refunded, unless the cancellation is due to your breach of these terms.

If you request changes to the scope of the work after booking, we will assess whether the amendment can be accommodated and whether the price or timing should be revised. We are not obliged to accept amendments that materially alter the job or create safety, legal, or scheduling issues. It is your responsibility to check that any revised instructions are accurate and feasible.

Liability and Customer Responsibilities

We will take reasonable care when handling goods and carrying out our services. However, our liability is limited to losses directly caused by our negligence or breach of contract, subject to the exclusions and limits set out below. We do not accept responsibility for pre-existing damage, ordinary wear and tear, or defects in items that were already fragile, unstable, or improperly packed.

You remain responsible for ensuring that items are suitably packed, labelled, and prepared for transport unless packing has been expressly included in the service. Fragile items, electronics, glass, artwork, mirrors, plants, and valuable possessions should be properly protected. If you choose to pack goods yourself, you accept the risk of damage arising from inadequate packing, unless damage results directly from our negligence.

Where we assist with lifting, carrying, loading or unloading, you must tell us about any hazardous, awkward, overweight, or high-value items in advance. We may refuse to move items that are unsafe, illegal to transport, or likely to cause damage to property, vehicles, or persons. We may also decline to move items that exceed reasonable manual-handling limits unless suitable equipment and additional staff are available.

We are not liable for loss or damage caused by circumstances outside our control, including but not limited to acts of third parties, inaccurate instructions, hidden defects, insufficient access, faulty packaging, or delays attributable to weather or traffic. We are also not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress, to the extent permitted by law.

Any claim for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed or the issue discovered. You should retain packaging and provide photographs or other evidence where relevant. Our liability for any proven loss will, where lawful, be limited to the repair or replacement cost of the affected item, or the amount specified in the quotation or invoice, whichever is lower, unless mandatory law provides otherwise.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste Regulations and Disposal

Where the service includes removal, disposal, clearance or transport of waste, all waste handling will be carried out in accordance with applicable UK waste legislation and duty-of-care requirements. We may only collect and dispose of waste that has been accurately described in advance. You must tell us if the waste includes confidential material, electrical items, bulky waste, hazardous substances, liquids, sharps, plasterboard, paint, oils, chemicals, or any material requiring specialist handling.

If we agree to remove waste, you remain responsible for declaring its nature and ensuring that no prohibited items are included unless we have expressly agreed to deal with them. We may refuse any item that we believe could breach waste, environmental, health and safety, or transport regulations. Additional charges may apply where waste is heavier, more complex, or more difficult to dispose of than originally stated.

Where required by law or by our internal procedures, we may ask for information confirming the origin or type of waste and may issue or retain records relating to its transfer or disposal. You acknowledge that waste transfer documentation, duty-of-care records, and disposal evidence may be necessary for compliance purposes. You must not ask us to dispose of any waste unlawfully, fly-tip waste, or ignore environmental obligations.

In relation to commercial, domestic, or mixed waste, you agree that any items presented for collection have been lawfully obtained and are not subject to restrictions preventing transfer or disposal. If hazardous or restricted waste is discovered during the service and was not disclosed in advance, we may stop work immediately, charge for time and travel already incurred, and require you to arrange lawful disposal through the appropriate channels. We will not accept responsibility for penalties arising from inaccurate waste descriptions provided by you.

General Service Conditions

Our team may refuse to carry out instructions that are unsafe, unlawful, abusive, or likely to cause damage to property or injury to persons. You must ensure that the property from which items are collected and the destination address are accessible at the agreed time. If keys, parking permissions, permits, or building access arrangements are needed, you must organise them in advance unless we expressly agree to do so.

You are responsible for securing pets, children, and any vulnerable occupants so that the service can be completed safely. We are not responsible for supervising minors or third parties. If we are required to wait because the premises are not ready, access is unavailable, or the goods have not been prepared, additional waiting-time charges may apply. We may leave and treat the booking as failed if the delay becomes unreasonable.

If you ask us to move, load, unload, or position items in a particular way, you are confirming that you have the right to give those instructions and that they do not create a risk to health, safety, or property. We reserve the right to make practical decisions about load order, securement, routing, and handling methods where this is necessary to protect the goods or complete the work safely.

Insurance does not alter your legal responsibility for proper packing, accurate declarations, and safe access. Any insurance or compensation arrangements, if offered, will be subject to the terms of the relevant policy and to any exclusions stated in the booking or invoice. You should ensure that your own contents, business, or property insurance is adequate for the goods being moved.

Complaints

If you are dissatisfied with any aspect of the service, you should notify us as soon as possible so that we can investigate and seek a fair resolution. Please provide details of the issue, the date of the service, and any evidence you consider relevant. We will review complaints in a reasonable timeframe and respond using the contact details you supplied when booking. This complaints process does not affect your legal rights.

Variations

We may update or amend these terms from time to time. The version in force at the time of booking will usually apply to that booking unless a change is required by law or we agree otherwise in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise.

By proceeding with a booking for man and van Eastcote, van and man Eastcote, or any related service variation, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree, you should not proceed with the booking or allow the service to begin.